Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. 6.5 Tax Indemnity. 3.1 Accurate Descriptions. Pay by PayPal, a free service to pay online without sharing your financial information. Consumer rights is a division of Which? If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. M.B, via email. 3.3 Laws and Regulations. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. If an event is rescheduled to another date, your tickets should be valid. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. This is so we can promote the sale of tickets and items that You list for sale. Sellers: once your tickets have sold, viagogo charges a service fee. As you could not provide the tickets for your sale 9799872, we have had to cancel this. I got food poisoning while eating out, can I get my money back? Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Be the first to hear about special offers. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 2.13 Ticket Information. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. How do I change the email address on my account? 'This is the benefit of working with a regulated and trusted platform like Viagogo. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. 0. 6.3 Allocation of Risk. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. Can you help me find out what has happened here? To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. This does not prevent us from varying these terms without reference to them. Cons: Viagogo Reviews. 2.16 Season Cards. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Like. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. The tickets were bought and sold online, using the Viagogo fan resale platform. What are the viagogo Terms and Conditions? The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. . It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Viagogo Won't pay me for my sold tickets. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. 1.4 Modification. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. You also agree not to separately contact the Buyer at any time for any reason. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Pros. This does not affect our editorial independence. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). I entered the incorrect email when registering, how do I change it? Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. We endeavour to rearrange delivery with the customer or arrange a collection point. This is often referred to as mitigating your loss. The companys full name, according to a well-placed source, is Global Experience Solutions. 7.5 Miscellaneous. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. What is the viagogo complaint handling process? In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. 9 Dec 2022 - Seller Support Associate . viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Jun-18-2021 11:52 AM. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Viagogo just like many other ticket sellers are modern professional con artists. Both you and the company were insisting that you weren't in the wrong. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. How sellers get paid You can update your payment method as long as you haven't yet been paid. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . . Selling a type of mobile ticket and transferring it to the buyer. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. Viagogo should be the subject of a full criminal investigation.. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. I want to ask if anyone know their custumer service valid e.mail ? Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. How can I change my bank details for my resale order? 6.1 No Warranty. 7.2 Copyright. They are significantly safer th. Before taking this step we advise that you take a look at our advice on writing a letter before action. TicketNetwork. Shoppers are advised to double check card details when shopping on computers or mobile devices. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Best Shopping Deals In the know quiz If tickets are not consecutive, then the Seller must create a separate listing. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. 3.Click Dispute a Transaction. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. Report. If this is also unsuccessful We will not offer a refund. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Note that Your payment may be withheld if you violate this clause. Do I have to pay a service charge if the service is poor? All. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Dec-23-2017 03:49 PM. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. 2.6 Making an Offer. 3.4 Indemnity. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Viagogo says it does this but takes no other steps to prevent the practice. In this case they counted them as arrived the moment UPS scanned the tracking label. 2.10 Collecting Payment. 2.18 Merchant Description. Your experience can help others make better choices. Limited access. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. To sell tickets, a Seller lists the tickets in the Site database. Viagogo have become the focal point for calls to tightly regulate . By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. Pay by PayPal, a free service to pay online without sharing your financial information. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. Thankfully, I have now managed to get to the bottom of it. How do I edit my listing? . 5.4 Making Adjustments. Copyright viagogo Entertainment Inc 2023. Selling Mobile transfer tickets you bought on viagogo? You can update your payment method as long as you haven't yet been paid. I had a flight delay, can I get compensation? I sold my tickets on Viagogo as a sate sale. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. 6.2 Waiver of Consequential Damages; Liability Limit. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. The judge issued an injunction which prevents . What are the viagogo Terms and Conditions? How do I delete my listing? viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. What do the ticket split type options mean? Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Location. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Join the 36,151 people who've already reviewed viagogo. Did you find this answer helpful? Welcome to viagogo's online ticket exchange (the "Site"). Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. Viagogo is a global online platform for live sport, music and entertainment tickets. 25 April 2018. Only some of my tickets have sold. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Does Viagogo pay their employees well? Learn more. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? How to spot a fake, fraudulent or scam website. To post a ticket for sale on viagogo You must first register with the Site. 1.3 viagogo Guarantee. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . 2.4 Listing. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related 6.10 Notices. Contact your bank or credit card company to verify the authorisation of payment to viagogo. In April the Competition and Markets Authority (CMA) threatened it with legal action for. 2.2 Registration. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. Make them aware of your experience and the complaint youve made. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. If you can't make the rescheduled date, then you're entitled to a full refund. Thanks. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? You may find other users information to be offensive, harmful, inaccurate, or deceptive. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events.
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