So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. The Addon "3dxInventor" is NOT installed. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Gregg, sorry to hear the issues. QED. You should see a prompt to pair your mouse. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. Please help attach logs in your ticket. Splashtop is a remote access tool that enables remote workers to access and control their office computers. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! Mouse pointer disappearing when using splashtop for extended display. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. This is not the case. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. Remember that each SOS license allows 1 technician at a time to use SOS. or I've also had a blue remote screen, but can see the mouse moving. This black screen will linger for a few seconds, and then the app crashes. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. Open the Start / Settings menu (click the gear icon in the left column); Navigate as follows: System>Power & Sleep. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Solution 1. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. thanks for leaving the comment. You can do this by disconnecting the mouse from the USB port and plugging it back in. Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. Thank you. For example the mouse cursor disappears in Notepad, Word, Excel and other applications. Reinstall Google Chrome. This has been bugging me since recent windows update. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. The user goes to the web page and downloads and runs the app. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. I have a system with me which has dual boot os installed. "You seem to be as qualified at reading English and looking at pictures as Splashtop's support was. What are some of the best ones? They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. AnyViewer, a powerful remote desktop connection software for Windows Server and Windows PCs, is a great choice. Sorry JR Im still on my learners plates when it comes to Mac . Thanks, Cameron. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. I thank God everyday you were born. You will see a screen that looks like this where you enter the users 9-digit code. Seem like what you have My i.t dept had no idea how to fix this. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Select. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. Check through the settings and adjust any you want to change. Since the mouse is usb connected, there will be no problems with sharing the device. 3. I will work with our team actively to help resolve if the issue persists. I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams Today I finally had time to google wtf made the cursor disappear. I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. Say hello to your cursor when editing text again! Click " Uninstall " to confirm. We hope this article helped alleviate some of your frustration regarding the Splashtop issues. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. Connect to the target computer. perfectly!Why didnt Let the device recharge and then turn the device back on again. Yes No AM ambercalm Replied on October 4, 2016 Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. This is what fails at my client's office to their Win 7 computers. Change), You are commenting using your Facebook account. It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. connect with Splashtop, you should Not log to the windows login of the Console If you click to open the toolbar, there will be a number of options available to you. is a KNOWN ISSUE?Gregg. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. After that, all you need to do is plug in your mouse and it should start working! Is there a bug report with microsoft we can upvote to get this fixed? Simply close the app, and it should work upon opening it again. QED. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. My tablet and computer are on the same local network. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? Id definitely like to hear of a permanent solution to this as its damn annoying. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. Splashtop wired xdisplay not working is a very common issue for Android OS users. 3) After selecting language, press Shift + F10 to open Command Prompt. Any help welcome please before we get onto Splashtop support? First noticed this behavior after logging in with splashtop. Click Display adapters to expand. thank you !!!! Limitations of the "Lock keyboard and mouse" feature This will automatically shut off the device. Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. My Microsoft Keyboard or Mouse doesn't do what I want it to You can change settings, set left-click, right-click, and middle click settings, key settings and configurations, and scrolling resolution. I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. I hope this works Ill know in a few hours/days. Go back and read what I posted about the Exchange scenario. can you use VNC? Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. OF COURSE I could use an alternative, but that is not what I asked about. I realized I messed up when I went to rejoin the domain Please do keep me posted if the workaround helps. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. I don't want to post that exact file because I don't know if they want it publicized.Gregg. All i did was google remote desktop mouse pointer disappears and this article showed up. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. @phlyx This is a common problem is being solved. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. This didnt work for me, but I have found a workaround: activating Display pointer trails and set speed to minimum. If, after all that, the app continues to error out, users may have to uninstall and reinstall the Splashtop app. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). Your daily dose of tech news, in brief. The Current Sessions list shows you currently running sessions under your account. Request permission to connect to the user's computer. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. Tempered glass screen has no mistake about the ipad or the screen has no longer be done in anywhere. With Remote Desktop as a published Citrix app, though, its been grating. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. At that point, I knew I was in for a long week. Want to give it a try for yourself? thanks! The Splashtop onscreen prompts show the 3 steps. And for this you can use Flexihub software. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. Copyright 2023 Splashtop Inc. All rights reserved. session can co-exist. What are some of the best ones? They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. Youll see the circular cursor on screen once connected. Splashtop enables remote access to Windows and Mac computers from iOS devices. Hope this helps. Launch the file manager from the control bar. until some fix was offered. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Using the Num Lock key Make sure the computer is not frozen by pressing Num Lock on the keyboard. Our team reviewed the video. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. OMG! "Cant you just use VNC or something similar?" Apple wants Mojave (10.14) users to grant explicit access in order to control a computer/device remotely. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). Tap to run the Splashtop Business app on your device (in this case an iPad). Disable hardware acceleration of the display adapter on the computer Is there a solution for the Mac users with the same problem? Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. Why? (since I got my Surface Pro 4). Your THAT is why your response frustrated me.Gregg. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. not really a solution but can help debug/address the issue. I was about to start digging into Citrix settings. I got multiple incorrect answers from them, so I came here seeking better answers, only to be greeted with something that is blatantly obvious (use an alternative), BUT does not address the issue at hand. This topic has been locked by an administrator and is no longer open for commenting. However, it is not a default/standard feature included with all Splashtop plans. Choose Uninstall. Lord that was bloody annoying ! And what are the pros and cons vs cloud based. To continue this discussion, please ask a new question. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. Step 3. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. For those utilizing a Windows 7 OS, users must install any additional printer drivers. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. The office display fills the monitor, so users wont see anything from the home computer/laptop. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? Once the above steps are complete, the black screen issue should be solved. Pc mac download - Splashtop Remote Desktop 2.6.4.0 download free - Access your computer from another PC or phone - free software downloads - best software, shareware, demo and trialware For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. No. "Exchange isn't receiving emails" can you use kerio to see if that receives email? Click here for a blog post on remote accessing and controlling Android devices with SOS. Warning Notifications Warn notifications are used when Splashtop is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a . Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. Once your Bluetooth or wired mouse is connected to your iOS device, you can customize a few of its settings from within the AssistiveTouch menu. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. This means that when using a mouse while remoting from an iOS device to a computer, you have to use it the same way you would use your fingers to control the screen. If the display remains blurry/fuzzy, try restarting the remote session. 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. Haha, you get the award for the most enthusiastic reply posted on my blog. Thanks again for helping to uncover the corner case win7 issue with terminal switching. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. LOTS of people here use Splashtop. After they install and run the app, the experience is the same. Splashtop recently released update versions. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Find out why 20 million people use Splashtop and try it out for yourself today! Youll get unlimited remote access to your computers at any time, from anywhere in the world. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. If not, its a quick learning curve. "My response frustrated you because you were under the cosh" is incorrect.