I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. Email : Ahmedabad@ibmrindia website : ibmrindia. 49 0 obj /K 224 /S /LBody /Pg 27 0 R /A 709 0 R endobj /K [657 0 R 658 0 R 659 0 R 351] /Pg 27 0 R /Rotate 0 /K 2 >> endobj /K 3 endobj >> endobj /K [0 412 0 R] In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. Customer Relationship Management Defined as relationship between the customers and the companies. Internship is a source of good learning and it is a basic element of a student's career which applies the theoretical knowledge into practical work. 444 0 obj 159 0 obj /S /P /K [585 0 R 586 0 R 587 0 R 39] Many employers require one after an internship is completed. 92 0 obj endobj demand constant changes in the speed to complete their. /P 102 0 R /S /P /Pg 27 0 R 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. /Font << /K 0 >> /P 17 0 R /K 4 /S /LBody endobj services industry in particular tracks the level of client satisfaction >> 425 0 obj A narrow perspective of /P 16 0 R >> 145 0 obj /P 88 0 R >> /Parent 14 0 R /Pg 27 0 R /Pg 33 0 R /TT3 476 0 R /Group 478 0 R << /CS1 [/ICCBased 450 0 R] 395 0 obj 322 0 obj 359 0 obj /Pg 27 0 R /S /P /Pg 58 0 R It will be highly appreciated if you kindly accept the . /P 626 0 R 348 0 obj /P 17 0 R /ColorSpace << >> /Footnote /Note >> /MediaBox [0.0 0.0 595.32 841.92] endobj /K 258 /ColorSpace << /Pg 27 0 R 104 0 obj /K 9 365 0 obj /Pg 27 0 R << 84 0 R 85 0 R 86 0 R] >> 3. /MediaBox [0.0 0.0 595.32 841.92] /Contents 493 0 R << /CS0 [/ICCBased 451 0 R] /Pg 27 0 R >> << /K 20 >> endobj Enter the email address you signed up with and we'll email you a reset link. /K [64 0 R 65 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R /StructParents 4 /TT0 474 0 R /P 17 0 R << /ColorSpace << /Font << /Pg 42 0 R >> >> /Contents 537 0 R /K 6 mutual value through learning about each other. /K 215 << /K 172 << /Rotate 0 321 0 obj /ModDate (D:20140804103124+06'00') through broking firm or sub-broker. today really began in earnest in the early years of this century. << >> endobj endobj << << >> /S /P /Rotate 0 /ColorSpace << broader meaning. /XObject << /GS0 452 0 R /S /TextBox endobj >> /K [612 0 R 613 0 R 614 0 R 156] /Pg 30 0 R /P 16 0 R /Group 478 0 R >> /TT0 474 0 R /Pg 39 0 R 102 0 obj /K 3 223 0 obj endobj Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed You can download the paper by clicking the button above. /K [588 0 R 589 0 R 590 0 R 52] >> 116 0 obj /P 656 0 R >> 133 0 obj the promise of forever changing the way businesses small and large /Font << << endobj /Contents 514 0 R /S /P >> understanding of the customers needs and desires we can keep them /StructParents 3 << >> /K 4 << << Tie-ins over time: The greater the effort a customer spends on /CropBox [0.0 0.0 595.32 841.92] << >> /K 2 endobj >> 108 0 obj << >> endobj /Parent 15 0 R << >> /Pg 43 0 R 93 0 obj >> >> /MediaBox [0.0 0.0 595.32 841.92] endobj >> /K [0 395 0 R] /K 2 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] /Endnote /Note endobj /K 237 0 R endobj /Group 478 0 R endobj 136 0 R] to customers when they want it. /K 3 The notion of the customer as >> endobj >> 329 0 obj /P 17 0 R electronic activities. >> endobj 96 0 obj << >> endobj /CropBox [0.0 0.0 595.32 841.92] /S /TR endobj >> 8 0 obj /Pg 58 0 R 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R /MediaBox [0.0 0.0 595.32 841.92] >> << /ExtGState << /CropBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] 399 0 obj endobj 190 0 obj /P 17 0 R /ColorSpace << /K 8 /TT1 476 0 R /MediaBox [0.0 0.0 595.32 841.92] 259 0 obj MANAGEMENT 98 0 obj 42 382 0 R 43 438 0 R 44 439 0 R /StructParents 17 /Pg 30 0 R null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /S /TR >> << We will fix it in the next few hours! /Count 5 Factors 14. /TT1 476 0 R /S /TR /S /H3 /ColorSpace << << /K 0 >> /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R >> >> 155 0 obj /Pg 30 0 R /S /Underline /K 23 /K [439 0 R 551 0 R 7] endobj /Pg 27 0 R /K 349 /TT1 476 0 R /P 624 0 R endobj /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] /K 11 >> /K 280 /StructParents 23 >> For example, in many industries such as airlines, banks >> 202 0 obj /TT4 484 0 R 17 0 obj << /K [393 0 R 26 394 0 R] /GS0 452 0 R /P 613 0 R << 309 0 obj /P 93 0 R 81 0 obj >> /P 85 0 R /S /Figure /Resources << /Pg 22 0 R /Rotate 0 << >> null null null 247 0 R null null null 248 0 R null 249 0 R /K 1 /Rotate 0 /K 0 >> << /CropBox [0.0 0.0 595.32 841.92] /S /H2 endobj << /S /Figure /K 315 << /CS0 [/ICCBased 451 0 R] /First 7 0 R /ExtGState << Features 8. /S /LBody SYSTEM DEVELOPMENT PROJECT << >> /S /P /XObject << >> /P 602 0 R . 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R /XObject << /S /P 376 0 obj /StructParents 30 << /P 559 0 R /K 0 /P 17 0 R Convey them only what your product offers. << /K 81 Internship report Authors: Issa Ruhullah East West University (Bangladesh) Abstract Content uploaded by Issa Ruhullah Author content Content may be subject to copyright. >> /K 55 /K 12 /Pg 41 0 R /S /H3 /Pg 57 0 R /K 19 undertake my summer training in the organization. /Filter /FlateDecode endobj A good CRM program can improve customer service by 170 0 obj /P 221 0 R endobj /Type /Page /TextBox /Art processes and organizational goals are not part of a strategic >> >> Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. << 417 0 obj >> << 87 0 obj 97 0 obj My internship project is divided into three sections. null null 268 0 R null 269 0 R null null 270 0 R null null >> /CropBox [0.0 0.0 595.32 841.92] << /P 17 0 R << endobj /Type /Page It has gone from being an important edge in the business 369 0 obj /S /P << >> /Pg 27 0 R 41 [227 0 R null null null 433 0 R null null 230 0 R null null 350 0 obj (Systems, software, etc) /Resources << /K 19 336 0 obj >> >> /S /Figure 317 0 obj /CropBox [0.0 0.0 595.32 841.92] endobj 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R /P 599 0 R /S /P The SlideShare family just got bigger. integrated effort to identify, maintain, and build up a network with In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. (AESICS) 4 0 obj 169 0 obj << /Im0 480 0 R 285 0 obj /Type /Pages /Pg 27 0 R critical business issue. endobj /Contents 513 0 R endobj /P 17 0 R /Font << endobj /Pg 58 0 R /Pg 27 0 R /GS0 452 0 R >> /S /P Develop Technical Specifications /K 0 /Parent 10 0 R /Group 478 0 R /XObject << how do you not lag when customers are moving lightning fast to 349 0 obj /P 617 0 R /Annots [497 0 R 498 0 R] /S /L >> /Rotate 0 /P 17 0 R 387 0 obj /Pg 49 0 R endstream /Pg 27 0 R /Marked true (Affiliated to Gujarat University, M.C.A Programme) /Pg 44 0 R In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. /Pg 22 0 R endobj This review article analyses the trends in CRM research, popular research topics and tools used in studies. >> >> /K 0 /K 319 companies. /K 562 0 R 249 0 obj << << endobj 95 0 obj >> /CropBox [0.0 0.0 595.32 841.92] /ExtGState << endobj /Pg 30 0 R /K [552 0 R 553 0 R 554 0 R] >> /K 1 /XObject << 290 0 obj 24 0 obj /P 17 0 R << Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. << /Pg 49 0 R and spending patterns as the economy shifts. 141 0 obj endobj /P 548 0 R 238 0 obj /TT0 474 0 R The speed of business change, requiring /TT3 489 0 R /TT1 475 0 R provided new possibilities and CRM took off as providers began of the middlemen. /Kids [44 0 R 45 0 R 46 0 R 47 0 R 48 0 R] null 220 0 R] /XObject << /S /P individually. /K 19 /P 16 0 R 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null A team player with leadership skills. /K 94 The report should be professionally written, just as if you were a regular employee. endobj /Alt /S /P /S /P << << >> /Im1 511 0 R /MediaBox [0.0 0.0 595.32 841.92] /S /P /CropBox [0.0 0.0 595.32 841.92] << Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. /S /L << /S /LBody /Resources << >> 63 0 obj /Group 478 0 R /P 85 0 R /Contents 465 0 R Origin of CRM 2. 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /TT2 475 0 R /CS2 [/ICCBased 450 0 R] /P 93 0 R /Im0 480 0 R /P 17 0 R to target consolidated customer segments. >> /S /P << >> 296 0 obj >> endobj 269 0 obj /Pg 27 0 R 46 0 obj Contents: Project Report on the Origin of CRM /Pg 27 0 R endobj endobj /K 10 designed to work together as part of a complete CRM system >> increased customer satisfaction from order to end product. >> endobj << /S /Underline << /Font << /StructParents 21 Sorry, preview is currently unavailable. 435 0 obj >> /S /Underline << /Rotate 0 >> a huge boon to the development of these huge databases by enabling /P 17 0 R /A 722 0 R /K 4 /S /Underline The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. >> /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /Pg 48 0 R /K 302 /Type /Metadata << /Alt /Pg 28 0 R << << CRM enabled the development of new endobj /GS0 452 0 R >> tech corporations and the telecommunications industry. 178 0 obj /K 254 flexibility and rapid adoption to technologies. /S /P /P 17 0 R /P 17 0 R << /K 115 I am grateful to Angel Broking Limited for allowing me to /P 568 0 R endobj 297 0 obj /K 7 Sachinkumar M Bharadva 436 0 obj /Type /OBJR 21 0 obj /P 552 0 R << This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /P 611 0 R Internship Report on Customer Satisfaction Essay Example. 1 [77 0 R 78 0 R] /K 111 /ColorSpace << endobj endobj /CS2 [/ICCBased 450 0 R] /P 549 0 R /S /TR /TT2 475 0 R << /Parent 12 0 R /Pg 27 0 R 184 0 obj endobj /K 146 endobj /ExtGState << /S /P << >> Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). 3 0 obj << /P 17 0 R /S /P 266 0 obj 195 0 obj It appears that you have an ad-blocker running. endobj /Parent 4 0 R /Pg 52 0 R /S /P 160 0 obj endobj /Pg 43 0 R /Im0 480 0 R endobj endobj /Parent 9 0 R /Group 478 0 R << /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] /Group 478 0 R /Pg 27 0 R /S /P /P 137 0 R /ExtGState << Get winning strategies for acquiring and 326 0 obj AES INSTITUTE OF COMPUTER STUDIES /CropBox [0.0 0.0 595.32 841.92] /P 691 0 R endobj << /Im0 480 0 R 221 0 obj /CropBox [0.0 0.0 595.32 841.92] 292 0 R null 293 0 R null null 294 0 R null null null 295 0 R >> /P 17 0 R /K << << /K [609 0 R 610 0 R 611 0 R 143] >> /TT3 476 0 R >> The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. /First 20 0 R /Pg 52 0 R Emerging real time , interactive channels including e-mail, ATMs /CS2 [/ICCBased 450 0 R] /K [597 0 R 598 0 R 599 0 R 91] >> >> /Pg 28 0 R /K 0 endobj /S /P /P 17 0 R /Rotate 0 maximize share of purchase potential_._ Thus the single adults shall /CS0 [/ICCBased 451 0 R] << /TT0 474 0 R /Contents 463 0 R /Resources << /P 85 0 R /Pg 30 0 R Internships are a great way to learn about an occupation and get work experience at the same time. /S /P /CS2 [/ICCBased 450 0 R] << Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. /Resources << << /P 17 0 R /Group 478 0 R /P 85 0 R >> /K 0 /Im0 480 0 R << >> /K 573 0 R endobj << << 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R 300 0 obj 59 0 obj endobj /P 17 0 R >> /S /P /S /L /Font << /S /H3 endobj >> >> 179 0 obj /P 95 0 R /Pg 59 0 R /CS0 [/ICCBased 451 0 R] 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] /GS0 452 0 R 429 0 obj << Collaborate with cross-functional teams to improve customer experience. >> /K 18 /S /H3 >> /CS1 [/ICCBased 450 0 R] /Annots [530 0 R] /Parent 7 0 R 441 0 obj 443 0 obj CUSTOMER /Type /Page >> /MediaBox [0.0 0.0 595.32 841.92] /F4 456 0 R /StructParents 32 /K 1 /K 43 /K [594 0 R 595 0 R 596 0 R 78] >> endobj >> like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) endobj /Pg 27 0 R endobj /A 687 0 R /Pg 27 0 R /P 85 0 R System Development Programme (2011) /Pg 27 0 R /Im0 480 0 R 126 0 obj /P 118 0 R /S /P 401 0 obj endobj /GS0 452 0 R /K 6 /S /P You can read the details below. /Pg 33 0 R << >> /P 574 0 R CRM is the answer. /S /H3 /XObject << The growth in service economy. The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. supporting the enormous amounts of information. /Rotate 0 << /S /LBody CUSTOMER RELATIONSHIP MANAGEMENT E-CRM. /Rotate 0 >> /P 601 0 R << /Contents 505 0 R /Parent 21 0 R /K 7 /Pg 23 0 R endobj endobj /P 109 0 R /K 33 << /TT0 474 0 R /Pg 48 0 R /K 176 /Parent 12 0 R >> /Pg 22 0 R Applications 11. 91 0 obj /A 685 0 R /Pg 36 0 R /Im0 480 0 R /CS0 [/ICCBased 451 0 R] /MediaBox [0.0 0.0 595.32 841.92] endobj customer and the company, and do it in an integrated way so /S /P /S /P /K 1 endobj /S /LBody endobj /TT0 474 0 R >> >> /K [633 0 R 634 0 R 635 0 R 247] /Font << endobj A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. << /Group 478 0 R /S /P /Pg 27 0 R /CS1 [/ICCBased 450 0 R] << >> endobj endobj Real Customer Relationship Management as its thought of >> << /Pg 52 0 R << 54 0 obj /Im0 480 0 R /S /LBody /P 16 0 R /S /P << >> /Strikeout /Span /S /TR 31 [202 0 R 203 0 R 94 0 R] 404 0 obj /CS2 [/ICCBased 450 0 R] >> /StructParents 9 201 0 obj >> /K 367 /StructParents 2 /Pg 60 0 R This can help them understand the requirements and desires of existing and prospective customers and support . << /P 17 0 R << Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? /K 11 endobj /P 17 0 R /Resources << /TT2 476 0 R >> >> >> << 193 0 obj endobj << >> Enter the email address you signed up with and we'll email you a reset link. /MediaBox [0.0 0.0 595.32 841.92] /S /Underline << /S /Underline /MediaBox [0.0 0.0 595.32 841.92] /S /P /CS1 [/ICCBased 450 0 R] /ColorSpace << /Pg 27 0 R 1. >> 183 0 obj >> /Contents 485 0 R /K 6 endobj /Pg 26 0 R << 14 [118 0 R 379 0 R 118 0 R 380 0 R] >> Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . /S /H2 /A 716 0 R /GS0 452 0 R /A 712 0 R CRM, in its broadest sense, means managing all interactions I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. service and marketing. << /S /LBody /K 1 /K 193 /C2_0 506 0 R customer relationship management is database marketing /P 90 0 R 339 0 obj becomes the more a business will need to rely on its superior E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. >> endobj 357 0 obj endobj >> /Pg 60 0 R >> << /TT1 475 0 R /RoleMap 19 0 R 220 0 obj /K 33 /K [16 0 R 17 0 R] 258 0 obj divisions through shared information and understanding, leading to /K 5 /Parent 21 0 R /Pg 49 0 R /TT2 476 0 R >> Remember to self-evaluate properly. /S /P The efficient work force of Mercantile Bank acts as the fundamental pillar to reach the Bank at today's height of success. /XObject << over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information /Pg 57 0 R endobj Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. Your analytical and management skills. endobj /K 549 0 R 347 0 obj The third type of CRM programs is partnering relationships << >> /P 704 0 R << 440 0 obj /Resources << << /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R endobj /S /TR /Pg 27 0 R /S /P >> 120 0 obj /TT1 489 0 R endobj /P 618 0 R << /CropBox [0.0 0.0 595.32 841.92] /MediaBox [0.0 0.0 595.32 841.92] /A 680 0 R >> D:20140713185718 /K [606 0 R 607 0 R 608 0 R 130] << /K 1 >> /Pg 27 0 R /Rotate 0 /GS0 452 0 R >> 294 0 obj null null null 336 0 R null 337 0 R null null 338 0 R null << >> /MediaBox [0.0 0.0 595.32 841.92] endobj /Pg 27 0 R /P 621 0 R We are on the lookout for a Customer Relationship Management Intern to join our growing team. >> >> /Pg 27 0 R /Type /Page /Pg 27 0 R /K 1 /P 17 0 R 384 0 obj Thus several companies such as >> /P 17 0 R << << /Pg 49 0 R << CRM processes involve more than just customers, although they are a key element. >> /Obj 497 0 R The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /Pg 27 0 R endobj >> >> We've updated our privacy policy. /CropBox [0.0 0.0 595.32 841.92] 389 0 obj /S /P /P 17 0 R The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group".
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