(l) The Fast Tag must only be used by the concession holder. 1.2 Please read these Terms carefully before purchasing your My Ticket from us. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. 7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. They are valid in the following formats: 4.1.1 one week (Railpass Adult Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard or alternatively purchased from Merseyrail Ticket Vending Machines (TVM) in paper format, this will be valid from the date specified at purchase; 4.1.2 monthly (Railpass Adult Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; 4.1.3 an academic term (Railpass Adult Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term; and. 13.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 6.5 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. (c) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds or concessionary journeys. 11. 13.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. 6. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. (k) The concession is valid only for class 1 Vehicle Classification and is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. (e) As a consumer, you have legal rights in relation to this Agreement where it is not carried out with reasonable skill and care, or if the materials Merseytravel use are faulty or not as described. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. (b) We will use every effort to repair or fix the defect, or issue a replacement as soon as reasonably practicable and, in any event, within seven days. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. 3.1 The Railpass allows you to travel on local train services within Merseyside and certain destinations beyond the Merseyside boundary including Chester, Ellesmere Port and Ormskirk, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/railpass-ticket/). 16. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). 14. proxx1e 2 yr. ago 5.2 To use a Railpass, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or present your paper format ticket (whichever is applicable) at the rail ticket gates. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. We aim to have normal service resumed as swiftly as possible. only. Find more information here. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. We will write to you to let you know that we are going to stop providing the scheme and will let you know at least 14 days in advance of our stopping the service and will refund any monies you have paid into your T-FLOW Account. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. 1.3 These Terms were last updated in December 2020. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. Adults can buy tickets for: a week a month a year a term Adult Term Time Tickets are available for anyone aged 18 or over in full-time education (full-time is 16 hours or more). Term Time Application Form 24. 8. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. There is a 1 activation charge when you buy your new smartcard. 3.2 Your My Ticket is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 Private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses outside the designated ticket boundary to Cheshire, Greater Manchester or Lancashire, that part of your journey is not covered by the My Ticket and you will be subject to additional fares from the point you leave the ticketed area to your final destination. T-FLOW The video tolling scheme used to administer Mersey Tunnels Concessionary Travel Scheme. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? 15. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. The MetroSmart website allows you to buy a range of Solo or Merseyrail-Only tickets online. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. Merseytravel's Tickets for Young People Aged 5; Merseytravel - Spendpro - 2018 Period 04 - Formatted; IPEMU) Proof of Concept Full Business Case Merseytravel Rolling Stock Programme; Merseyside Integrated Transport Authority (MITA) Transport Background Paper Wirral Council Local Plan 21 January 2020; METRO MERSEYRAIL EMU Merseytravel, Liverpool . No, you can register your Walrus card online. Are there any restrictions in place when using a Solo Term Time Ticket? Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. Wait for the green light to show and then take your seat. This is because the device is manufactured by a third party. Simply click the Register button on the home page and follow the 2-step registration process. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. Buying My Tickets 6.1 My Tickets are purchased from the bus driver on participating bus services. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. Within these areas the Railpass is valid on all local train services of participating operators. (a) Merseytravel shall use the personal information you provide us to: (i) to create and administer the T-Flow account for your concessionary travel through Mersey Tunnels, (ii) to process any monetary payments on to your T-FLOW concessionary Account. We are unable to transfer or assign the Fast Tag to another person or third party.We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. Who should I contact with any queries? Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. 1. *To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Saveaway or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaour. Day Savers are valid before 06:31 and from 09:30, Monday to Friday and all day Saturday, Sunday and Bank Holidays. Trio Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. 10.4.3 a valid receipt or confirmation email as proof of purchase is submitted to us with the request for a refund. Please call 0151 330 1000 to check. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. Contents. 8.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or card used to purchase the Trio Ticket. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. 8.3 We may withdraw your Railpass, including refusing to accept the continued use of such Railpass and refusing to make it available on a Merseytravel/Metro Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). You must first use your ticket within 28 days from the date you buy it. The one-day, off-peak ticket for buses, trains and Mersey Ferries (direct river crossings only). Travel at any time of the day locally or on the national rail network with a standard single or return ticket. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. 10.4 Trio Adult and Young Person Term Time Tickets may be renewed before the start of term time. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. We will refund a Term Time Ticket in line with our refund policy. Any refund in accordance with this clause 10.6 shall be processed by us provided that: 10.6.1 the partially used Solo Ticket issurrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. No trains are running from the station. (e) Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this Agreement. DefenitionsAccount Holder means the holder of the Fast Tag Account. If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where:10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof of purchase;10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. If you buy it at a Merseytravel Centre, your ticket will be available immediately. 2. Who we are and how to contact us 2.1 The Trio Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. There is no need to get 2 buses to that hotel. 8.1 Merseytravel/Metro Smartcards, Apprentice Travelcards and paper format Railpasses remain the property of Merseytravel at all times. Privacy PolicyThe personal data you provide us in relation to the My Tickets and on the Merseytravel Website is subject to our Privacy Policy. (m) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. To check who you should makeyour cheque payable to, ring Merseytravel Hub Support on 0151 236 6056.Note 1: All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. Are there any restrictions in place when using a Solo Term Time Ticket? Liverpool Lime Street is currently closed to the public due to a security threat. We are unable to issue cash or cheque refunds. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. What is a MetroCard and is it different to a Walrus card? train services (see note 1 below) and the Mersey By purchasing and using a Saveaway Ticket you accept these Terms. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. (h) Any images of the Fast Tag we may provide are for illustrative purposes only. Nothing in these Terms will affect these legal rights. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. 7. 2.1 The Solo Ticket scheme is organised and operated byMerseytravel,the executive body responsible for the coordination of public transport in Merseyside. (h) You must travel through an attended toll lane and present your ID pass to the Merseytravel Customer Service Officer to activate the free journey. Merseytravel Centres, Train Stations, PayPoint stores, 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. I no longer need my ticket can I have a refund ? Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Apprentice Railpass and will be subject to any sanctions referred to in clause 8 below. I applied for my Solo Term Time Ticket online, when will I receive it? Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and8.3.3 the Trio Ticket is surrendered to us with the request for a refund. We are unable to issue cash or cheque refunds. 6. Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. 2. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. Where can you buy a Solo Ticket7.1 You can purchase Solo Adult Day Tickets from the bus driver.7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (https://www.metro-smart.org.uk) (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside.7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). If the ticket is not suitable for your travel needs please visit the. There is a 1 activation charge when you buy your new smartcard. 5. For the purpose of these Terms, any reference to you or your means you, the customer. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. 5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). Please keep your receipt to hand as proof of purchase. Merseytravel Railpass Terms and Conditions of Use. Please keep hold of this to help staff with any queries. 4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. Weekly Solo Ticket 1 activation charge when you buy it on the same,. Is not suitable for your travel pass, please ring Merseytravel on 0151 330 1000 a Walrus card delivered. Must only be used by the T-FLOW scheme registered by the T-FLOW scheme registered by concession... 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