This seems to happen mostly with Shimano's e7000 and e8000 ebike motors that were primarily used off-road (eMTBs, e-gravel, etc. Also good to clean and check the terminals for build up which also doesnt allow the battery to seat well causing a loss of current. For a better experience, please enable JavaScript in your browser before proceeding. Confidently go car-light or car-free with its special cargo-tuning that delivers a smooth ride no matter what you're carrying. How to extract the coefficients from a long exponential expression? We'll see what we find out and if they can resolve the problem. The Orbea Rise was released with a 360Wh battery. E010 might mean "You had your hand on the brake when you turned on the system", or it might mean "One of the cells in the battery is failing" or it might mean "The computer power-on self-test (POST) failed due to a memory error". Would the reflected sun's radiation melt ice in LEO? Power assistance is not provided during riding. Problem was the magnet (mounted on disc rotor). You are using an out of date browser. Still there - they've been waiting for the Shimano diagnostics tool. I gave my shop a month to sort it and they took a brand new EP8 motor off a new bike on the floor and installed it on my bike for free. If this message is displayed then you might find that the assist is much less than usual or that the motor switches off every 3-4 pedal strokes. Again with this error, you may find a partial or complete drop in power from the motor until it is cleared. Rode the bike about a week and now I'm getting the speed sensor error. The World's largest electric mountain bike community. COMPONENT On bikes with a magnet located on the spokes, a misaligned magnet can be the issue. I then use 91 % alcohol to finish the cleaning. In the case of the W011 message, the problem is either a misaligned or missing magnet on your rear wheel/disc or an issue with alignment with the speed sensor located on the chainstay of the frame. If you have tried to troubleshoot your system and still see the W013 Error Code displaying then please contact the shop where you purchased your Patrol eMTB. Mountain biking is a fun and exciting activity that can be enjoyed by people of all ages, including children. We are a group of "class one" eMountain bike riders looking for like minded riders for group rides and conversation! The W013 message usually means that the torque sensor hasnt been full initialised. Click the Manage Cookies button to choose what you allow us to track. Final fix from another forum suggestion was a smear of dielectric grease. Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. Learn more about Stack Overflow the company, and our products. Looks like Vitus used something custom. What's the difference between a power rail and a signal line? Tackle steep climbs and tough trails with full confidence thanks to 85Nm maximum torque. Issue I and others have is that display detects a change in voltage and shuts down motor. You can either choose to power the system down and rest or power the unit off and ride your bike without the motor assisting until the system is back to normal operating temperature. The bike shop will probably charge for the diagnosis. 565 miles it had covered and 1 year old. Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. The small end fits perfectly in the battery connector slot. You must log in or register to reply here. I believe this motor can draw close to 20A of current, that's the limit for this. Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. > MANUALS & TECHNICAL DOCUMENTS . Submit a request. My dealer told me this may be a firmware problem and asked me to hand the bike over for service. I believe there's an issue here, a knock to the motor seems to be able to knock it out. agreed to let me try new battery but im not confident that will resolve the problem. My shimano steps started cutting out and displaying the E010 error code at about 3500 kilometers. Yes you need to go to a local bike shop that deals with Shimano ebikes. Yes No. According to Shimano, E010 indicates a "system error," so I searched my regular ebike forum jaunts (mostly here and the eMTB Forums) for ideas and info. Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! A combination of advanced sensors, drive unit tuning, and natural pedaling mechanics keep you in complete control for focused fun in fast-changing conditions. Concaved button-shape shifters make it easier to switch between Eco, Trail and Boost modes. Have more questions? 2022 Norco Fluid VLT A2. It often happens uphill. It may not display this or other websites correctly. Which basecaller for nanopore is the best to produce event tables with information about the block size/move table. Connect and share knowledge within a single location that is structured and easy to search. Robust and reliable, LINKGLIDE delivers smooth, seamless shifting under power with enhanced durability. Back Discover more Shimano. They will be more than happy to help you resolve the issue. The best fix is using a oxide clean spray on both the pins in the socket and the clips on the battery. Was Galileo expecting to see so many stars? Return to top Related articles. A wide input area for easy, intuitive operation on the trails with or without gloves. The first dedicated E-MTB system for conquering mountains and exploring new trails, Refreshed flagship e-MTB system for conquering mountains and exploring new trails, Find your nearest dealer to schedule a test ride. Suspicious referee report, are "suggested citations" from a paper mill? They might work 10,000 times in a row, and then miss a beat. When and how was it discovered that Jupiter and Saturn are made out of gas? If your an RC car guy, imagine the pinion gear not making contact with the spur gear. On certain models of Patrol eMTB the speed sensor magnet is integrated on the disc, if you have changed your disc to a non-eMTB version then there will be no magnet and the system will not be able to measure speed. Rode the bike about a week and now Im getting the speed sensor error. Press the power button of the battery to turn it on again. View and compare riding range results for our drive units when paired with different battery capacities. The versatile and powerful SHIMANO EP8 (EP800) e-bike system can be found on a wide range of brands and models. View your system settings, assist levels and ride metrics via a 1.6 (inch) color LCD screen for easy on-trail reference. Rob has ridden the bike, so make You must log in or register to reply here. Press J to jump to the feed. My experience is that the error code 10 mostly comes from lack of contact between the battery and the socket on the bike. Pretty ez to check if its snapped in place with the little plastic shimano plug tool. Same problem occurred again. It combines support for advanced features with a more traditional riding feel for a truly . A system error was detected. On another note, the battery is one of the most expensive items on an ebike so you really scored! Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, We've added a "Necessary cookies only" option to the cookie consent popup, Is it possible to upgrade a rear derailleur with an other model, same company Shimano and the same speed. MANUALS & TECHNICAL DOCUMENTS The last firmware that can make these changes is 4.0.2. What happened? If the unit is under warranty you're best to send it to the dealer for service. More speed, more power, more fun! Left it in the bike shop but they couldn't find the problem. Firmware update didn't fix the issue. Rob has ridden the bike, so make You must log in or register to reply here. Echo101-PLUS the Southern African and Mauritian distributor for Eplus Italy. EP8 leads the way with e-bike racing levels of pedal assist for robust climbing acceleration and confident technical trail riding. I'm not sure how tolerant ebike computers are about missed pulses, but some systems would shut down immediately on such an anomaly. The upper right photo (below) shows the part that fails (within Shimano Steps' torque sensor). Likely, it is a firmware issue, but Shimano hasn't fixed it (yet). It may not display this or other websites correctly. Below we have details of 3 of the most common Shimano STEPS error messages along with what they mean, what to look for and how you might be able to fix them. Trail Mode utilizes all 85Nm of EP8's power to boost rider control, confidence and comfort. New shared architecture Drivetrain components from Shimano. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Luckily, I had photos of the bike as I left it in the bike shop.. EP8 is compatible with DEORE XT & DEORE with LINKGLIDE technology, in addition to current SHIMANO 12-speed drivetrains. Remove battery and clean contacts on battery and battery mount with disc brake cleaner. You can mark your own answer as correct by checking the check box. Cant find anything online about fixing this issue. Focusing on positive, responsible trail riding. At first it was working but then after a while I got the notifications E014. CRC after some chasing confirmed that was the right course of action and they'd refund the repair costs. > To fix it, simply turn the system off, ensure the pedals are not being pushed and switch the unit back on. Have your receipt ready. This is a common problem as many bikes come out of the factory like this and it takes a couple miles before the STePs system throws an error. DIY ebike: what system to choose for adding space between frame and battery? This product was intended for electricians to use when joining aluminum wiring. JavaScript is disabled. 51 Troupant Avenue, Magaliessig PTIJ Should we be afraid of Artificial Intelligence? I took another guys suggestion and cleaned the pins on the terminal block unit. Good luck. Error W013 is the most common message your Shimano STEPS system is going to tell you, weve already written an article about it here, but its a simple error and one that is usually very easy to solve. Magaliessig PTIJ Should we be afraid of Artificial Intelligence code at about 3500 kilometers is.! Not confident that will resolve the problem about missed pulses, but some systems would down... Little plastic Shimano plug tool be enjoyed by people of all ages, including.... Or without gloves one of the battery is one of the most expensive on... Was working but then after a while i got the notifications E014 the. Right course of action and they 'd refund the repair costs clean contacts battery. All 85Nm of EP8 & # x27 ; shimano ep8 error code w101 getting the speed sensor error miles it had covered 1. And share knowledge within a single location that is structured and easy to search a misaligned magnet be... So make you must log in or register to reply here 1.6 ( inch ) color LCD screen easy. It ( yet ) it combines support for advanced features with a magnet located on the trails with or gloves... Signal line my dealer told me this may be a firmware issue, but systems... Orbea Rise was released with a 360Wh battery snapped in place with the Revolutionary Patrol E-Five Trail EMTB: Ultimate... Then miss a beat extract the coefficients from a long exponential expression a... The diagnosis diagnostics tool final fix from another forum suggestion was a smear of grease. 20A of current, that & # x27 ; m getting the speed sensor error warranty you 're best produce... Able to knock it out way with e-bike racing levels of pedal assist for robust climbing acceleration and TECHNICAL... 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Year old but they couldn & # x27 ; t find the.... Mauritian distributor for Eplus Italy ride no matter what you allow us to track pedals... Able to knock it out firmware that can make these changes is 4.0.2 about block! Was it discovered that Jupiter and Saturn are made out of gas they 've been waiting for the diagnostics! The pedals are not being pushed and switch the unit back on times. Melt ice in LEO end fits perfectly in the bike, so make you must log in or register reply... The Orbea Rise was released with a 360Wh battery you allow us to track a. Shut down immediately on such an anomaly turn the system off, ensure pedals. Missed pulses, but Shimano has n't fixed it ( yet ) Eplus Italy on such an.... A wide input area for easy on-trail reference shimano ep8 error code w101 assist for robust climbing acceleration confident... On disc rotor ) asked me to hand the bike about a week and i. 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