I wasted no time and brought both back within a couple of hours to find out that they could only give me an in-store credit that will only last within 30 days. But, if you blink - it will be gone. I returned to the store at the agreed time and was told that they do not issue returns for electronics that power on. I promise you that!! This may get their attention!! Head of Household. DAMAGE to the top part that I was not allowed to see when I picked it out. Goodwill stores used to offer a seven-day return window, but they extended their policy after removing the dressing rooms from the stores. 4123-17-58 of the Ohio Administrative Code Employers Subject to Federal (DOT/FMCSA) Testing Requirements . However, make sure that you are aware of the points that are mentioned below before requesting a return at Goodwill. Job Fairs - Goodwill hosts job fairs with area employers looking to hire. Through the sale of donated items in our stores, we fund employment and training programs that help people find hope, opportunity and jobs. At least within 7 day period. Do not wash any apparel, or you will not be able to make a return. We want to be transparent and let you know all of the facts that surround donating to your Goodwill. I showed him Goodwills policy and he stated we have our own return policy and we don't go by corporate return policy. Obviously the customers are touching the clothing on the racks and yet we can't try any of them on or even go to one of their mirrors and hold it up to see how we look? But not at Goodwill. I told her this was very disappointing and I will have to consider any future purchases considering my loss of $15+. I would hope that if Goodwill has a customer service that they would read these comments. We accept return or exchange within 14 days of the item (s) arrival to you if you are not 100% satisfied. Never buy, Goodwill sucks big time. So my experience with Goodwill and their return is they are full of it they try to charge me a $55 restocking fee on an item that I paid $30 for it which is not a sale item I just wanted in store credit but they wanted to charge me that the nominal fee their nonprofit organization yeah right give me a break they try to charge now they used to be very good and all their sales you still go to Goodwill and used to get a deal you can bet your clothes you can get on a low budget somebody who doesn't make a lot of money but now I'm sincere in the new times they go online and they look at the new price and they try to charge you a new price for donated item that's already been used they are absolutely out of their mind and outrageously and their prices I can't believe that more people are complaining about how high their prices are to them this is my opinion but I stand by it that's why I don't shop there anymore there you go, Badwill is a Ripoff The donor is asked to fill out the receipt with an itemized listing of the donation items, if they plan to claim it on your taxes. It is not the customer fault you had 1000 of old television and. #ripoff #bumrap, Purchased some kids UGG boots and the were ruined inside. I felt so offended I didn't know how to react. Better build bigger stores because you are going to need them for all the stuff now that you've off all your customers . There was no Return Policy posted anywhere in the store, and I was never informed of this policy when I made my purchase. Across Goodwill, we are practicing the following to keep our community healthy, and encourage you to do the same. Goodwill accepts returns within 7 days of purchase at our Metro-Phoenix and Yuma locations. How can I walk with 5x7 that is full of dust to different locations just to see if GOODWILL HAVE ANYTHING FOR $60. Most follow the policy stated on this page, but not so with the Sacramento stores. Since you do not have dressing rooms open for trying on for clothing think cash refund is fai4 versus credit. Goodwill is shooting themselves in the foot with this unfair policy. The lady I spoke to said I could get a refund for my items. I looked around to see if there was anything else I wanted. How much is the CEO making? I want to return the bears and just have my money put background in my debit card,NOT STORE CREDITWhat l am I gonna do with 40.00 worth of damned BEARS!! Customers will receive an in-store credit valid for 1 year from original purchase date. Can I Return Product Purchased From Goodwill Outlet Store? Plugged it indoesn't work the damn motherboard is fried. Seems a bit shady. Goodwill of Akron closed all of its stores in five counties after threats were received Tuesday at some area locations. Returned an item at the West Covina store on the corner of Amar and Azusa. I WILL REMAIN HUMBLE BLACK AND BEAUTIFUL. Even they were tested the power on, it does not mean they work. In addition, there are no expiration dates for a gift card. I've donated to Goodwill many times but I don't like going into their store buying something trying to return it with the tags still on and being told no. I want to start by saying I am a longtime GW fan. I bought a strangers books. Goodwill of Southwestern Pennsylvania is an Equal Opportunity Employer/Program. Goodwill's blaming FedEx but FedEx said no Goodwill sets those prices not us and I'm inclined to believe FedEx! Only allowing returns on clothes is unacceptable. They had put the best plates on the outside. It's like lottery or gambling I'd guess.i got 15 dollar electronic musical device spent ten for specific power supply lacking with device and it had burning smell at once. I knew if he has to follow policy, just please do not show the words and action that you did not care about customers' money. One mentioned depending on how they fell that day that is how they mark the prices on the items. Non-returnable items include Books, Jewelry,Watches, Records, Tapes, CDs & DVDs, Furniture, Ink, Software, Seasonal and discounted Items. The bookshelf box contained only the shelves, none of the 4 supports for it, and the crib had only the sides, not the ends. What was the big deal about putting it in a gift card, it's just changing sooo much. I had to call to find out. The clerk said they had to be returned to the same store. This program helps you get a low-interest reliable, used vehicle. Items must be returned to the location where they were purchased within 14 days. Dressing rooms still closed. All customers exchanging items are required to update customer information in our database. I was told there was a three 3 day limit in their return policy. Well when I came back home to Georgia and tried to use it they said that they do not take that kind of card. I even offered to pay a storage fee or take a store credit and was told "no" to both. Purchased glass measure cup. All sales are final at our northern Arizona locations. They ran when they were plugged in but when I went to use them , neither worked. All Super Sunday Sale items are not returnable. What kind of store won't allow you to try on your purchase and then won't let you return it when it doesn't fit? I will no longer purchase from good will until they change it back, Purchased a 50inch tv from goodwill and hooked it up when I got home and 2weeks later I kept smelling something burnt and couldn't find it out till I got close to the tv and it was having a burned smell coming from the back I unplugged it just think had we kept using the tv it could have started a fire that's sad that they will sell items like this and it could have been worst I'm filing a complaint with the state attorney general this is unacceptable. No place should sell items that are broken. Their return policy is non-existent, it's a exchange policy instead. Call the manager out and he gave me store credit. Please keep in mind that Goodwill is a non-profit organization. Not sure. I buy AND DONATE at the Goodwill. Let me let you in on somethingEVERY store provides jobs. I will give my support to another organization. I was happy they accepted my jeans, so I could exchange them for other ones. Ohio Valley Goodwill Industries. Prior to purchase I asked if there was any thing wrong with it and was told it worked and was complete. We do not offer cash refunds. I totally understand that "sold as is " is the rule by which all sales are conducted at Goodwill. She said firmly that she would only do it this one time?! I didn't have time to shop around when I was in there for the return so I requested store credit for another time. Thank you. Having a receipt and having tags on them still you are double dipping the consumer. Once on the original product and again when you use the in store credit. My sister said she would have made a fit, but I was with my baby and did already felt humiliated and embarrassed. Sounds like I'm out my $7 since its been over 24 hours and it's electric. I can buy new across the street at Freddy's and be able to try it on and be able to return. I bought an electrical item that didn't work and it was the 7th and last day for the return. There is no actual statement that proves this but you can try it. Please reinstate the returns for electronics. Some of the Goodwill covid-19 updates are provided below. I felt he threw the responsibility to the customer. Me and my grandmother was in one here in Gladewater tx and she found a cover up shirt she like and the price tag was on it when she got it off the rack,but when we got ready to check out the price tag came off and I had it in my hand and they still would not let us get it. there was nothing anywhere in the store posted saying that there is a no return policy at the moment. Returned it today and was told I could only get store credit, even though I paid in cash and had my receipt and the item with tags still intact. Bought a cassette player that wound up not working, but on their physical receipt it said they would fully refund electronic devices within 7 days of purchase. Going to go throw it in their parking lot in the morning. Goodwill Industries International Goodwill in sunnyside wa, will never shop there again. I showed them where I had returned it within 3 day so I was within policy and now have a credit = gift card. so when i try to pick up all 19 of them they said cuz i didnt take them the same day i lose them thry resell them eith no refund or credit if i wanted them i would have to pay all again so pay again$65 dollars that so not far to me thats scamming me i buy 100s off fridges a week from them should i call the police and have somrone arrested for sealing stolen merchendise. I bought it on Saturday and tried to bring it in today which is Monday. Everything in there has been donated, which means it is USED/WORN/BEEN IN PEOPLE'S HOUSES WITH GOD KNOWS WHAT, but now we can't return after a week, sometimes even just 1 day. Can I exchange my men suit I bought and never wear 1day, I bought 3 pairs of shoes. However the tax you played should be in loaded in store credit. Goodwill prices are standardized and based on the Fair Market Value sheet which provides the price at which our stores are able to sell donated items. You can return the product within 30 days from the purchase date. Customers are allowed to stand in line by maintaining the appropriate social distance. Why are some stores exempt from the national policy guidelines? We'll, you probably can guess what happened - neither worked. They said they have a no return policy. How did they know? They can't be a true 36 waist any how I read the return policy just before I left the house . the store on county line and Broadway in Colorado. I do my best to support your organization, but when things like this happen, You lose the support from people like myself who care. I was told no returns or exchanges that I could just donate the item back to the store. Just go to our locations page and find the closest store and give us a call. Once in a while I lose and too many times I consider better since they do not and often put stuff not ever going to work out which is fine if they know and price cheaper if unconfirmed ok and and sold as is. Still love Goodwill shopping, but not to sure of return policy here. However, the whole refund is made in form of their gift card. I purchased a stereo surround sound system at the transit road store in Depew NY for 65.00 that didn't work at all. I have been careful throughout the pandemic and have followed the science. If you are not sure we are happy to help. Return and Payment Policy; Donate. When you make a purchase with a gift card, your receipt will show the remaining balance. The return policy definitely needs to be changed. The research now is that the virus really can't be transmitted easily from clothing, if at all. Its bad business. We have two thrift shops in our neighborhood, Goodwill being just one of them. They allow for a 14 day return policy on the receipt and don't even ask why you are returning it he items. I am disappointed with this explanation. The clerk said no they couldn't & checked with another clerk who stated it was a health department issue. Gonna start calling you "greedy goodwill". I had purchased several pairs of jeans for my daughter on Sunday October 11, 2020. Where is the logic in any of that?? I wasn't aware of the new return/ exchange policy it sucks they use to do returns but since they don't I'm not going back! If the holiday falls on the weekend, it is observed either Friday or Monday, please call ahead if you are unsure. They said no. The woman who double-charged me stood at her register mean mugging me! Now I'm out $25, I will never donate to Goodwill ever again! However, I desired to purchase a pure there. 99% of the time there is a different item in the box than what it shows on the outside. I bought a stolen thing, and now the police and the court are looking for me, They sold me a 200.00 tv that does not work at all, googled it and thw capaciter is in it, they have the right one to be dealing with if they do not pay me back my money ill be in touch with this website fo get you all to help aid me in a lawsuit that we all can file. And a FitBit Charge 2 for 30 ..that was supposedly newand won't work. They are just as bad. Why prices in stores keep growing? Then Goodwill opened its own bidding site! I've always had a great experience with Goodwill. I'm all for non profit organizations who help people however I think it's sad that the people who give and give to help make them possible get treated this way over things that are donated in the beginning. It is Amazon's policy to charge the concession refund from your account first. Store credit is issued for returns. They wont take it back. Thank you, I don't question those complaints registered here; but as a Goodwill customer for the past 70 years I obviously think they're at least "okay". They said no and were treating me like I was crazy. I want to start by saying I am a longtime GW fan. I brought them back the same day. When Goodwill started selling online after they found out how much money could be made by selling online from resellers that we're coming into their stores! Yes, Goodwill returns are free. Love Goodwill, I am vip member that means am always buying might have bought too much, on July 3 I went in to the store and was told that everything will be Sale July 4, on the sale day I purchased a 5x7 rug for the same price was hesitant I expected to pay the sale price and went outside to call a cleaner's on hearing the price to clean I said I will just put it back 2mins after purchasing, the rug for $60.00,the manager said I can't return, take store credit, I ask for some kind a prove to say I have a store credit they said the don't have anything to prove "suggestions for the Manager and cashier I should walk to different stores with the rug and the receipt for the next 7days to see if there is nothing else for $60". I bought a DVD player for my daughter's room, paid $10 and it didn't even work, that's just not right, all I have to say is goodwill sells what people "donate" they dont don't even check if it works, then have a no return policy, just a bunch of rip offs!!! Goodwill Industries of Greater Cleveland & East Central Ohio That old guitar could help connect employers with potential job candidates. What a joke the way you guys are using that cover name for your proceedings. I AM ALSO FILING A COMPLAINT WITH THE STATE ATTORNEY GENERALS OFFICE. When walking out I threw the item in the trash can. Money down the drain because staff obviously doesn't check, and they throw a fit if you try to take anything out of a box to examine it in store. +++ Please have some games about top spender winner weekly and monthly. It was in the return period. Goodwill is fraudulent, I purchased a new bedsheet on the 5th of November from the Katella by Magnolia store, got home and found out size was small, went back to the store for an exchange but was flatly refused. I am the person who really love shopping at Goodwill because I love treasure hunting and people who work in Goodwill are so nice, sweet and friendly. I also had purchased a pair of shorts at the same time yesterday about a little over 24 hour period later. Just follow these steps: At Step 1, select where your Return & Refund Policy will be used. And there wasn't. I am done with Good Will forever if they stick with this new policy. Response-we need to make money too. I have supported Goodwill in the past by donating goods and purchasing in-store. Because I could try on the piece of clothing because covid is still lthere excuse for fitting rooms not being open. Donors would then be prepared to address any questions the IRS may have. It's build on free donations. Your inadequate testing stations don't help the customer much. My thing is being I bought them before they should still allow returns for at least credit because I can't wear them so now that's more than half my money gone ? It is very rare that a price would be reduced. When you find out it doesn't work the same hour you purchase they still will only give "store credit" what a racket! For a "non profit" the owner makes millions off peoples donations. This excludes sale items. came and he it was kind enough to return it eith store credit the items they did take. Prior to purchase I asked if there was any thing wrong with it and was told it worked and was complete. Does BJs Accept EBT Card For In-store and Online Purchases? We won't be spending nearly as much as we use to and probably not be visiting Goodwill as often now. They dont charge extra for their return shipping. If I had walked out the door with it I'd be stuck spending 80$ on trash at goodwill ef that. We would not have bought anything if that was the case. Goodwill is a not-for-profit organization committed to providing jobs and training for people to gain skills and achieve independence. I bought a $9.99 pillow for my dad and didn't notice it was ripped until I was at home. Goodwill has a Fairness Policy which states that since our goods come from public donations, its only fair that every customer has an equal opportunity to purchase any items for sale here. Either in cash or in store credit. Soiled or damaged returns will not be accepted. Goodwill gives back NOTHING! They can have 3 or 4 of the same exact thing everyone have a different price.. It's a. See detailed Goodwill customer service rankings, employee comments and much more from our sister site. I called them before I went to take the projector back to see if they were going to be open and she told me on the phone that I couldn't get a cash refund and Only store credit so I'm not sure exactly what wind down in this scenario but I think I'm pretty sure God stepped in so I didn't have to lose my composure and cause a stink in front of everyone but I will say to Goodwill you should post your refund policy somewhere on the wall before people make a purchase so they can't say they didn't know until after the purchase. I won't be shopping here anymore since I can't try anything on and the return policy is ridiculous. She stated that all new purchases are final sale. Sale prices are in effect for the day of sale only. Now I'm out $35. We.now have a clearer idea of how Goodwill operates. Bad customer service. Married, filing separately. You do not care about your customers and your business will suffer. I brought something in Tennessee and it did not work, so I took it back and they gave me a gift card and said that I could use it at any goodwill store. There is no special equipment needed to test a set of headphones. I bought at Goodwill because I was never able to buy at regular stores for full purchase prices. I donate tons of stuff to our local Goodwill and have had trouble multiple times returning non working items and things that don't fit. It's ridiculous that you can't return an item for store credit. I recently bought quite a few things from goodwill and once I got home I noticed one jacket is quite literally falling apart at the seams and I paid 20 for it. I convinced a lot of people to start shopping there. Where was my in store credit. Why the prices keep growing so fast? Then there's the handling prices example one goodwill will charge a $10 handling fee to put 1 PS4 game in the box while another Goodwill only charges $2 oh and the other goodwill will charge $20 shipping while the other goodwill charges $5 so tell me if Goodwill isn't ripping consumers off why isn't there a set price on S&H then ? I shop Goodwill stores in many areas. I then asked for a store credit voucher to go to another store and they refused. Got it home and it didn't work. Most follow the policy stated on this page, but not so with the Sacramento stores. I purchased a rather large item yesterday. I also noticed that your prices are beyond ridiculous but even more or the same as new. I just bought a shirt as a gift. I tried to take back a shirt I literally couldn't fit and because I took off the tag I couldn't return it. What I bought was very dirty and chipped and today I find online I could have bought the same product brand new for $6 more. So we continually refresh our racks and shelves keeping product selection extra fresh. The non-clothing items are sold at a bi-weekly public auction held at 10633 Glendale Road (not 10600 Springfield Pike) each Tuesday and Friday at 8 am. Decide on what kind of signature to create. Clothing (Goods) - GoodWill has many locations in all 50 states and many donation bins scattered throughout. PATHETIC.. Most I kept but had no problem getting in store credit for the ones I returned. Goodwill stores in much of Northeast Ohio were set to reopen Dec. 9, following threats that were made by email and telephone Dec. 7 to its Canton headquarters and a Stark County store.. The cans and can nots of donations. According to the Goodwill return policy, you can request an exchange for a product within 30 days of the date of purchase. You cannot use the fitting rooms in these stores so you are buying blind. I buy clothes for my kids and I can't do that anymore because they may not fit or they may not like it. We want you to be happy with your great finds. Dressing rooms were closed due to Covid, so I couldn't try anything on. The dressing rooms are closed due to Covid, so there was no way to try on clothes before purchase. In December 2017, the United States Congress passed a new tax bill into law. As in - If you need to return a couple shirts, a blouse and a sweater but they were mostly lumped in as 'shirts' when rung up and paid for - well now you get less than the right amount of store credit even though it was their mistake. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-box-4','ezslot_4',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'returnsandrefund_com-box-4','ezslot_5',103,'0','1'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0_1'); .box-4-multi-103{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}. Us people who live paycheck to paycheck and are still struggling to pay rent buy an outfit for an interview (which turns out it didn't fit nor did it look good) and needed to return it and can only get in-store credit instead of cash back when you have no other black slacks in my size or even any other professional looking pants at that! Ready to donate? NO Returns. She didn't like them. Shoping at Oakwood Ga. They should be investigated. Today I donated a car load of items and went inside to return the items for a store credit. Oh I'm sorry .Did i say zeros?I meant hero's. This change takes away that special treatment. Save my name, email, and website in this browser for the next time I comment. Goodwill-Easter Seals Minnesota is a 501(c)(3) non-profit organization that envisions a world where everyone experiences the power of work. I had even bragged about the fact we could still return items there, when complaining about another thrift store. You can get more rewards by joining Goodwill. So Goodwill is ripping consumers off on shipping costs by pocketing the extra money that it doesn't cost to ship the items! I'll use the credit while I'm here for certain. Please include this important piece of information in your return policy on line. My daughter donates to you all the time but I'm going to suggest to her to find somewhere else to donate stuff like the Salvation Army or church groups.
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